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© 2020 – 2026 Dynamic Rate Solutions · Support · Kinko v3.9.2
Dynamic Rate Solutions SARL
TERMS OF USE
Partner Agencies and Connected Accounts
These Terms of Use (“Agency ToU”) govern access to and use of the Kinko platform (the “Booking Engine”, the “Extranet” and all related APIs and integrations, together the “Platform”) by any travel agency, tour operator, channel manager, OTA or other technical or commercial intermediary connected to the Platform (the “Partner Agency”) of Dynamic Rate Solutions SARL (“Kinko”, “we”).
These Agency ToU apply exclusively to Partner Agencies. Hotels and accommodations distributed on the Platform (“Accommodations”) are governed by Kinko’s Terms of Sale, available at: https://kinkobooking.com/fr/conditions-generales-de-vente. These Agency ToU are not intended to govern the relationship between Kinko and Accommodations.
These Agency ToU are separate from and complementary to the Terms of Use applicable to end travellers/buyers on the Platform. In the event of a conflict between the two documents on a matter relating to the Partner Agency relationship, these Agency ToU prevail.
Last updated: 9 August 2026
1.1. These Agency ToU define the terms on which Kinko makes the Platform available to the Partner Agency, and the reciprocal rights and obligations of the parties in connection with such use.
1.2. They apply to any travel agency, tour operator, channel manager, OTA or other intermediary connected to the Platform via an integration, an API or any other technical means provided by Kinko, for the purpose of searching, distributing or managing Bookings relating to Accommodations listed on the Platform.
1.3. Accommodations using the Platform to manage and distribute their own inventory are not governed by these Agency ToU, but by Kinko’s Terms of Sale available at https://kinkobooking.com/fr/conditions-generales-de-vente.
1.4. Access to and use of the Platform by the Partner Agency constitutes full and unconditional acceptance of these Agency ToU. The Partner Agency acknowledges that it has reviewed these terms before any use of the Platform.
1.5. A specific Partner Agreement (purchase order, framework agreement or letter of engagement) may supplement, clarify or derogate from certain provisions of these ToU for a given Partner Agency; in the event of a conflict, the signed Partner Agreement prevails over these ToU.
“Platform”: all Kinko software services, including the Booking Engine, the Extranet, connection APIs and related mobile applications.
“Partner Agency”: any natural or legal person (travel agency, tour operator, channel manager, OTA or other intermediary) that has created a Partner Account on the Platform.
“Accommodation”: any establishment (hotel, guesthouse, riad, apartment, residence, tourist attraction) listed and distributed on the Platform, governed by its own Terms of Sale with Kinko.
“Connected Account”: the Partner Agency’s account linked to the Platform by an API key or technical integration enabling automated exchange of Accommodation availability, rates and bookings.
“Booking”: any booking relating to an Accommodation initiated by the Partner Agency via the Platform, directly or through its Connected Account.
3.1. Kinko provides the Partner Agency with access to the Platform in one or both of the following modes: (i) the Extranet, a web portal to search availability of listed Accommodations, make Bookings on behalf of clients and track Booking status; or (ii) a connection via Kinko APIs to integrate the same features into the Partner Agency’s own systems (GDS, internal booking tool, website).
3.2. The Platform is not itself an Accommodation: it is a technology tool made available to the Partner Agency for its tourism intermediation activity.
3.3. Kinko is not responsible for the quality, compliance or actual performance of the stay offered by the booked Accommodation; that responsibility lies solely with the relevant Accommodation under its own Terms of Sale with Kinko.
3.4. Kinko reserves the right to evolve, improve, temporarily suspend or modify Platform features, subject to informing the Partner Agency within a reasonable time where the change materially affects ordinary use.
4.1. Access to the Platform is subject to creation of a Partner Account and, where applicable, signature of a Partner Agreement or acceptance of a purchase order.
4.2. The Partner Agency undertakes to provide accurate, complete and up-to-date information upon registration (identity, legal status, travel agency licence if applicable, tax information) and to keep it updated throughout use of the Platform.
4.3. The Partner Agency is solely responsible for the confidentiality of its login credentials and API keys, and for any action carried out from its Partner Account. Any fraudulent or unauthorised use must be reported to Kinko without delay.
4.4. The Partner Agency may designate one or more authorised users (staff, agents, technical subcontractors) to access its Partner Account; it remains solely responsible for those users’ actions towards Kinko.
The Partner Agency undertakes to:
6.1. The Partner Agency is solely responsible for the accuracy of traveller information (identity, contact details, payment information) it transmits to the Platform when making a Booking.
6.2. Rates, availability, cancellation terms and Accommodation descriptions displayed on the Platform are provided and managed by the Accommodations themselves; Kinko exercises no editorial control over such content and does not warrant its accuracy, without prejudice to its obligation to faithfully relay that data to the Partner Agency.
6.3. The Partner Agency warrants that it holds all necessary rights in any of its own content (logo, marketing materials) transmitted to Kinko in connection with the integration, and grants Kinko a non-exclusive licence to use such content solely for operating the Platform.
7.1. The Partner Agency accesses availability and makes Bookings either via the Extranet (Kinko web portal) or via its Connected Account linked by an API key, enabling automated synchronisation of availability searches and Bookings between the Partner Agency’s systems and Accommodations listed on the Platform.
7.2. Any Partner Agency accessing the Platform via the Extranet, an API key or any other technical integration undertakes to comply fully with these ToU, including where access is used on behalf of sub-agents or affiliated points of sale.
7.3. The Partner Agency undertakes to use Kinko APIs strictly in accordance with the provided technical documentation, not to exceed rate limits set by Kinko, and not to attempt to circumvent Platform security measures.
7.4. Kinko does not warrant continuous availability of connections with third-party systems operated by the Partner Agency (GDS, internal booking tools, own distribution engines); any interruption attributable to a third party shall not engage Kinko’s liability.
7.5. In the event of a discrepancy between data transmitted via the Connected Account and data recorded on the Platform, the most recent data confirmed by the Kinko Platform shall prevail between the parties, except in the case of a manifest error.
8.1. Access to and use of the Platform (Extranet and APIs) are provided free of charge to the Partner Agency. No subscription, access fee, licence fee or commission is owed by the Partner Agency to Kinko for use of the Platform or Bookings made on it.
8.2. Free access does not affect any commercial and financial relationship between Kinko and Accommodations listed on the Platform, which is governed exclusively by Kinko’s Terms of Sale applicable to Accommodations.
8.3. Kinko reserves the right to evolve this free-access model in the future, including by introducing an optional paid offer (advanced features, high transaction volumes, etc.); any such change will be notified to the Partner Agency under Article 14 and shall not apply retroactively without the Partner Agency’s agreement.
8.4. Unless otherwise stipulated in the Partner Agreement, payments owed by travellers for a Booking are settled directly with the relevant Accommodation or under the collection arrangements stated on the Platform at the time of booking; the Partner Agency owes no amount to Kinko on that account.
9.1. Each party undertakes to process personal data of travellers and Partner Account users in accordance with applicable data protection laws.
9.2. Kinko acts as processor or joint controller depending on the data concerned; roles and responsibilities may be set out in a data processing agreement (“DPA”) annexed to the Partner Agreement.
9.3. The Partner Agency undertakes not to use traveller data obtained via the Platform for purposes other than performing the Booking, and in particular not for direct marketing without the traveller’s prior consent.
9.4. Commercial, technical and financial information exchanged between the parties in the Partner Agency relationship is confidential and may not be disclosed to third parties without prior consent, except where required by law or regulation.
10.1. The Platform, its brand, logo, source code, databases and all related elements remain the exclusive property of Dynamic Rate Solutions SARL. Nothing in these ToU shall be construed as a transfer of intellectual property rights to the Partner Agency.
10.2. Kinko grants the Partner Agency a non-exclusive, non-transferable right of use, limited to the term of the contract, solely for operating its business via the Platform.
10.3. The Partner Agency shall not reproduce, decompile, reverse-engineer or extract without authorisation any part of the Platform’s code, databases or features.
11.1. Kinko uses reasonable means to ensure Platform availability and proper operation, without warranting uninterrupted availability, including in cases of planned maintenance, force majeure or failure of a third-party technical provider (cloud hosting, payment gateway, messaging provider).
11.2. Kinko informs the Partner Agency, where possible, of maintenance operations that may affect Platform availability.
11.3. Technical support is made available to the Partner Agency under the terms (channels, hours, response times) set out in the Partner Agreement or on the Platform.
12.1. The Accommodation remains solely responsible, towards travellers and competent authorities, for actual performance, quality and regulatory compliance of the stay. The Partner Agency remains solely responsible for the accuracy of information it provides to travellers and for compliance of its intermediation activity with applicable regulations.
12.2. Kinko’s liability as provider of a technology tool shall not be engaged for disputes relating to performance of the stay, accommodation quality or any matter arising solely from the relationship between the Accommodation, the Partner Agency and the traveller.
12.3. As Platform access is provided free of charge to the Partner Agency, where Kinko’s liability is engaged for a proven breach of these ToU or the Partner Agreement, it is limited to direct damages and shall not exceed, over a twelve (12) month period, a flat amount of one thousand (1,000) Tunisian dinars, except in the case of gross negligence or wilful misconduct by Kinko, or a different amount expressly agreed in the Partner Agreement.
12.4. Kinko shall not be liable for interruptions, data loss or malfunctions resulting from force majeure or from a fact attributable to a third party not controlled by Kinko.
13.1. These Agency ToU apply throughout the Partner Agency’s use of the Platform, without prejudice to any specific term in the Partner Agreement.
13.2. Kinko may suspend, on a precautionary basis and without notice, the Partner Agency’s access to the Platform in the event of a serious breach of these ToU (fraud, threat to Platform security, breach of Article 5 obligations or infringement of third-party rights), and shall inform the Partner Agency as soon as practicable.
13.3. Either party may terminate the Partner Agency relationship under the notice terms set out in the Partner Agreement or, failing that, upon reasonable written notice.
13.4. Termination results in deactivation of the Partner Account and, where applicable, related Connected Accounts, without prejudice to amounts owed to Kinko for the period prior to termination.
14.1. Kinko may amend these Agency ToU at any time, including to reflect regulatory, technical or commercial developments.
14.2. Any material change is notified to the Partner Agency electronically (email linked to the Partner Account or notification on the Platform) with reasonable notice before it takes effect.
14.3. Continued use of the Platform after the amended ToU take effect constitutes acceptance by the Partner Agency.
These Agency ToU are governed by Tunisian law. In the event of a dispute relating to their performance or interpretation, and failing amicable resolution, only the Tunisian courts shall have jurisdiction.
For any question relating to these Agency ToU, the Partner Agency may contact Kinko at:
Dynamic Rate Solutions SARL
ICC, Centre Urbain Nord, 1082 Tunis, Tunisia
Tax ID (MF): 1697838W
Email: [email protected]